Parks User Survey
Xyst carried out surveys within various parks and reserves in the City of Greater Dandenong. These surveys recorded visitor expectations of levels of service and then compared them with the visitor satisfaction for the same levels of services. This measurement gives an indication of performance measured against expectations, along with an indication of under or […]
Performance Analysis Report and Improvement Plan
Xyst looked at the City of Joondalup’s park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped the City of Joondalup make decisions surrounding areas of improvement.
Parks and Service Review
Xyst was brought in to undertake a service review of the Parks and Environment section based on a Council resolution of November 2018. We reviewed Kalamunda’s information with other Australian councils’ park provision, using Yardstick to produce a wide range of performance metrics to assess relative levels of service, performance and efficiency. We were also […]
Performance Analysis Report and Improvement Plan
Xyst looked at the City of Kingstons park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped guide the City of Kingston to make decisions surrounding areas of improvement.
Performance Analysis Report and Improvement Plan
Xyst looked at the City of Karratha’s park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped guide the City of Karratha to make decisions surrounding areas of improvement.
Parks User Survey
Visitors’ expectations for levels of service are measured by asking them to rate the importance of various park features. The results are compared with visitor satisfaction for the same features. Measuring this satisfaction gives an indication of performance of levels of service against their expectations. The difference between importance and satisfaction gives a measure of […]
Staff Resource Benchmarking Exercise
Xyst used data from Yardstick to create benchmarking metrics to compare four other Victorian councils to Macedon Ranges. Using this data Xyst was able to provide recommendations to Macedon Ranges on modifying the Structure of the Open Space and Recreation Department going forward.
Park Observation Study
Xyst developed a methodology including a set of observation criteria. Merri-bek City Council used its own labour force to observe people in 230 parks and, combined with Xyst’s observation criteria, data surrounding park usage was developed. Xyst collated, analysed and presented this data to Merri-bek City Council.
Open Spaces and Tree Management Market and Service Delivery Assessment
Xyst worked with City of Melbourne staff to develop an understanding of how the current delivery model is performing and, importantly, what changes are recommended to meet the City of Melbourne’s future requirements. Xyst carried out interviews with staff and service providers; questionnaires and data from Yardstick were all used to provide the City of […]
Parks and Gardens Service Review
Xyst undertook a performance quality assessment of operations and maintenance standards across a sample of different parks categories with a geographic spread across the shire. This assessment enabled us to develop an overall result of 90% for parks within the Council’s authority. Following the assessment, key areas of improvement and success were identified. From this […]
Social Housing CPTED (Crime Prevention Through Environmental Design) Assessment
Xyst conducted interviews with properties and stakeholder relationships staff, and inspected the site both at day time and night time to make site observations on aspects such as natural surveillance, natural access control, territorial reinforcement, lighting and maintenance. We also conducted crime analysis and investigated demographic data. A comprehensive list of recommendations were made to […]
Contract Management and Contract Auditing
Xyst was engaged to manage the Amenity Tree Maintenance Contract and Open Space Maintenance contract for the City of Port Phillip from May 2023 through to March 2024. This included providing a dedicated contract manager working within the City of Port Phillip on placement. Particular emphasis was focused on improving contractor performance, systems improvement, reviewing […]