Swan Canning Riverpark (WA) Parks User Survey
Xyst measured visitor expectations of levels of service by asking them to rate the importance of various park features. These results were compared with visitor satisfaction for the same features. Measuring satisfaction gave an indication of performance as measured against expectations. The difference, or gap between importance and satisfaction, gave a measure of under or […]
Nelson Responsible Camping Research
Xyst designed a survey and undertook face-to face interviews with 193 campers located at the Camping Hub or free camping sites using preset questions developed by Xyst and NCC. Questions focused on the following six areas: 1. Demographics, origin and destination 2. Vehicle type and use of self-contained facilities 3. Use of accommodation other than […]
Wairarapa Five Towns Trail Network Masterplan
In 2017 the Wellington Regional Trails Framework was endorsed by the partners who initiated it and contained in the framework is a key recommendation to develop the ‘Wairarapa Five Towns Trail Network’ as a signature trail experience. We worked with TRC Tourism develop a masterplan including cost estimates that would enable each Council to progress […]
Park CPTED (Crime Prevention Through Environmental Design) and Accessibility Assessment Report
Xyst visited four parks, completed full walkovers, took critical measurements and images of areas and spoke to park users as well as completing background research prior to preparing site assessment report and recommendations for improvements.
Open Space and Tree Management Market and Service Delivery Assessment
City of Melbourne engaged Xyst to undertake a market and service delivery assessment and make recommendations on the best model for packaging the Open Space Management and Tree Management service contracts. The Xyst team gathered market intelligence on the current and potential service providers and considered the market in which they operate. We identified any […]
Open space contract quality audits and asset management condition inspections
The City of Whittlesea maintains 2,173 sites within its municipal boundaries where individual assets are located to be audited. All assets are inspected across the full range of park categories and measured for compliance with the relevant KPIs and outcomes detailed in the parks services contract, acting impartially and without bias. In any given month […]
Manapouri Foreshore Vegetation Management Plan
Southland District Council (SDC) was undertaking a review of the Manapouri Foreshore Reserve Management Plan (2003) which provided for height management of vegetation on the reserve. Although some work on vegetation had been carried out, there had been little ongoing height management particularly in the areas identified as “retained/managed bush”. An itemised programme of works […]
Waikato Tree Inventory data collection
Using a mobile data collection tool (GIS Cloud) Xyst collected data about the identity, age, condition, location and maintenance requirements of every Council tree in the Waikato District. Data (including images) is collected in the field and uploaded to a cloud-based database from where it can be exported in various formats for import directly into […]
Trail Survey
In early 2022 Yarra Ranges Council engaged Xyst to undertake a performance assessment of three shared use trails: the Lilydale Lake Trail, the Lilydale to Warburton Rail Trail, and the Yarra Valley Trail. This was a follow-up to an earlier survey carried out in 2019. Performance assessments were conducted in March 2022 using the Yardstick […]
Yardstick Parks User Surveys
Yardstick Parks User Surveys were developed in around 2008 initially as a paper based intercept survey designed to target park users and measure satisfaction with a range of parks related services and features. The product was initially called Parkcheck and is still known as this by some users. The surveys were taken online in 2015 […]
Bold Park User Satisfaction Review
Xyst completed a comprehensive engagement strategy involving user intercept surveys, obtaining feedback from non-park-users in surrounding areas, and a matching on-line survey to establish an overall satisfaction rating for the Park. In addition, gaps in service provision were identified and reported that would increase the overall satisfaction.
Parks Performance Assessments
The purpose of the parks performance assessment was to identify the strengths and weaknesses of each park, from a multi-faceted holistic perspective, and particularly from the users’ perspective. Recommendations to retain, change or assign (where none previously existed) service classifications for each park were made.